Category: 500-052 Exam Questions

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QUESTION 71
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

A.    The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B.    The layout is associated to the team under Team Resources.
C.    The layout is associated to the CSQ definition.
D.    The layout is associated to the desktop layout under Team Resources.

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QUESTION 61
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

A.    collect trace files
B.    stop and start Cisco Unified CCX services
C.    view syslog messages
D.    perform backup and restore functions
E.    monitor the health of the Cisco Unified CCX system

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QUESTION 51
During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A.    Timeout
B.    SQL Error
C.    Successful
D.    No Data

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QUESTION 41
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A.    partial service
B.    out of service
C.    shutdown
D.    not configured

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QUESTION 31
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

A.    Media
B.    Unified CM Telephony
C.    Database
D.    Configuration Data Store

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QUESTION 21
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A.    Assign a contact list to a CSQ.
B.    Assign a contact list to a workflow group.
C.    Assign an SME to a contact list.
D.    Assign a contact list to a skill.
E.    Assign an SME to a CSQ.

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QUESTION 11
What is the maximum number of agent web chat sessions that is supported on the highest class server?

A.    25
B.    50
C.    75
D.    100

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